Claims Processing

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Freight Claims Management

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  • Evaluate claims as assigned and determine best approach for resolution.
  • Research and evaluate evidence and make decision within the bounds of carrier’s contract of carriage, service agreement and other applicable contracts.
  • Systematic and periodic follow up with relevant parties until claims are resolved.
  • Obtain recoveries from responsible parties in a timely manner.
  • Complete and accurate file maintenance, including but not limited to policy files, branch files, computer files, correspondence, and tele-communications.
  • Identification of opportunities for process improvements. Make recommendations on disputed high exposure claims.
  • Negotiate settlement of claims.

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